SETTING UP NEW SERVICE
For a standard connection fee of $3.20 your service can be energized in 3 business days. If you need your service energized the same day or the next day, for an additional $7.15 you can submit a “priority service” connection. If the priority service request is made early enough in the day, the connection will occur the same day. If the request is made later in the afternoon, the priority request will likely be carried out the next day.
Connections are only carried out during weekdays; no Saturday or Sunday connections are completed. Please call us if you feel you have a special circumstance and we’ll present all your options.
You can also email your questions to Info@RoundRockElectricity.com.
The connection fee is minimal at $3.20 for a standard request, and $10.35 for a priority move-in request. These fees are assessed on the first bill; they are not due at the time of your request.
Yes. We can also provide electricity for many areas around the City of Round Rock. These areas include: the City of Pflugerville and surrounding areas, the City of Hutto and surrounding areas, the City of Taylor and surrounding areas. Also, we can provide electricity to most of the rural areas around these communities. We also cover the areas on the eastern side of the City of Georgetown, TX. Call us if you have a question about a specific address and we’ll be glad to ‘look it up’ for you.
This depends on when your electricity meter is read. Oncor is the “wires company” in this area and they set the schedule for reading meters. You will typically receive your electricity bill about 4 to 7 days after your meter has been read by Oncor.
If you have started new service, your first invoice can arrive anywhere from 2 to 5 weeks from the date you become energized; again, this depends upon your meter reading schedule.
Once you get your electricity bill, you will have at least 10 days to pay before it is considered ‘late.’ If the bill is not paid by the due date, a ‘disconnect notice’ will be sent alerting you that you have about 10 more days to pay the bill before a disconnect occurs.
There is not an automatic requirement for a deposit. It specifically depends on the primary account holder’s credit score. Round Rock electric companies will check your overall credit score (we use EquiFax) to ascertain if a deposit would be required.
(There are other options if you do not want a credit check – Call for this information)
We do not require ‘stellar’ credit to avoid a deposit requirement. At the time your request is submitted, we will get an instant response on a whether or not a deposit is required. If one is requested, we will call you back immediately and discuss your options.
The deposits, when required, are incremental according to credit score, and are as follows:
For an Apartment - $0, $40, $80, $120*, $160*
For a Home – $0, $70, $140, $210*, $280*
* These higher deposit amounts may be split into 2 payments. You can pay half the deposit upon enrollment; the other half will be due on your first invoice.
ONCOR handles all power outages in Round Rock – Call them at 888-313-4747
See more on this matter at our Round Rock Power Outage page.
SWITCHING ELECTRICITY PROVIDERS
That depends on how high your rate is right now, and how much electricity you use.
Some residents can save $25 a month, some will save over $125 a month.
Check your bill for “the average price per kW you paid for electricity service this month is:..” This phrase is sometimes in very small print. The number following that phrase is your current final rate.
Obviously, the more electricity you use, the more your potential savings. Most small homes use around 1000 kWh in the winter, but use much, much more in the summer. Bigger homes in Round Rock use as much as 4000 to 5000 kWh’s in the summer. With a rate drop of 3 cents per kWh, some customers are saving well more than $100 a month in the summer.
If you have any questions about reading your current bill, feel free to give us a call: 827-8005. We enjoy sharing our knowledge of the process. In fact, this is what sets us apart from other providers. We will tell you all about the process with no pressure to use our service.
You can also email your questions to Info@RoundRockElectricity.com.
No. And, you won’t need to contact your current provider. In fact, if you are satisfied with all the information provided on this website you can even switch without having to call anyone. Just use our Secure Customer Enrollment page.
NOTE: As a consumer protection, after you complete an online enrollment, you will be called the next day to “verify” the order. This is done to prevent someone from switching your service without your knowledge or consent.
The standard switch will happen in 4 to 7 business days. This means you can start saving real soon. Further, you can select a date past the 7 days, if you like. This would be a benefit to a customer who knows when the contract with their current Round Rock electricity provider will expire. In this case, you can choose your new rate and plan now, but pick the date you would like it to start. You can choose a day up to 90 days in the future.
Some folks are locked into long-term contracts with a high rate. If you fall into this category, it would be wise to calculate whether or not you will save money by paying the cancellation fee and switching providers to get a significantly lower rate. For instance, if you switch to a lower rate to save $60 a month, and your cancellation fee is $200; this means your savings will have paid for the cancellation fee in less than 4 months. If your contract still has 1 year on it, you would still SAVE over $400 in one year AFTER paying the cancellation fee. That’s how big the savings could be. I have had customers in this situation; they have paid their cancellation fee to realize the long-term savings. Call for a quick audit of your situation. We’ll will give you straight answers. If it doesn’t make sense financially to terminate a contract, we’ll make that clear.
Your current electric delivery company or “Local Wires Company” will continue to deliver your electricity. The name of this company is ONCOR. Your Round Rock power will be supplied by Ambit Energy and come from a regional power pool – a mixture of energy from traditional power plants and other sources like wind, water, sun and natural gas. ONCOR still responds to service interruptions and continues to maintain the poles and wires. You will continue to receive the same reliable service you are used to with ONCOR, regardless of the Retail Electric Provider (REP) you receive your Round Rock power from. It is important to understand, THERE IS NO CHANGE IN THE RELIABILITY OF SERVICE.
No. (See, in part, the answer above). No matter which Retail Electric Provider (REP) you choose, in this case Ambit Energy, your Round Rock TX electricity will continue to be delivered safely and reliably by the Local Wires Company (ONCOR); a company regulated by the Public Utility Commission of Texas.
A 24 hour emergency service phone number will be provided on your new Ambit Energy bill. That number is the same number on the bill you get with your current provider. Check it, it is 1-888-313-4747.
No. Consumers in City-owned utility areas, like the City of Austin, and member-owned electric cooperatives, like PEC, do not have the choice of electricity providers. There are over 7 million customers in Texas that do have a choice, with more to be added in the future. Areas such as San Antonio, El Paso, and Amarillo will likely be added to the deregulated electric grid at some point. In addition to Round Rock, Texas, Round Rock Electricity can help customers save on their electric bill in the following communities: Hutto, Taylor, Pflugerville, East Georgetown, Thrall, and rural areas surrounding these cities. If you would like to know more about helping people save on their electricity purchases, visit PowerWithAmbit.com
Residents in Hutto, Pflugerville, Taylor, east of Georgetown and many other communities to the north and east of Austin also have a choice and can save money by using RoundRockElectricity.com. If you feel like we have provided you a good service and rate, please tell your friends in these areas. (Hutto, Pflugerville, Taylor, Dallas, Houston, Waco, to name a few)